Secure IT Documentation
we securely store information on your IT infrastructure so that our team can assist you with greater knowledge and efficiency
Why we document IT Infrastructure information using a secure and robust Documentation Manager
Secure Anywhere Access
With your IT information stored in our cloud-based Documentation Manager, authorized technicians from our team can access your most up-to-date IT related information, from our office, on the road or onsite at your business locations. Of course, we can also share the information with you in the form of a detailed report also known as an IT Bible, for your benefit.
Shorten Support Time
Since authorized technicians will be able to access your most up-to-date IT information from anywhere, knowledge will be at their fingertips. This reduces the time it takes to investigate a support request. It also reduces the time it takes us to provide a resolution, once the issue has been properly identified, which saves you money.
Consistent Delivery
Secure IT Documentation carried-out through our cloud-based Documentation Manager enables 1MS to provide seamless service and support, regardless of the technician being dispatched. It also allows out team to provide service and support in a similar manner from one day to the next, thus standardizing our delivery and making each experience more predictable.
Security
Let’s face it, storing IT related information in an unsecure way is irresponsible. Not just for you but for us too. Our Documentation Manager is how we keep your information safe, while accessible. As IT professionals, protection is our standard. All information stored is encrypted and in the same platform as our Password Manager.
Each of our Managed IT Plans include the secure documentation of your IT Infrastructure
Our team works quicker and smarter with a fully integrated IT Documentation management platform
Other features of our Documentation Management Solution:
Customizable
SSL Certificate Tracking
Per-document Access Control
Unlimited Documentation
Asset Management
Audit History
Relationship Mapping
Web Domain Tracking
Password Management Integration
More than just notes. Modern and professional IT documentation.
Allow us to stay on top of your IT information in a secure and efficient manner.